Learn To Have "Thick Skin"

Any successful person will tell you that you need "thick skin" (like that of an elephant) to survive in business. Having thick skin means you have the ability to withstand criticism, handle confrontation, and put your foot down when you have to.

This means that as an employer, you have to be able to fire people when necessary, and turn down unwarranted requests for raises. There is no room for emotional attachments or relationships in the workplace. This is exactly why many people don't recommend hiring family members.

Business is very cut throat. Your clients will come down on you in a heartbeat if they aren't happy with your services. Your creditors will come down on you if they aren't paid on time. So you have to come down on your staff when their performance is unsatisfactory.

You don't have to be mean or rude, just tough.