Be Careful About Online Travel Agencies

Online travel agencies like Orbitz, Expedia and Travelocity can be twofold - helpful and troublesome. Yes, they allow you to see multiple rates at once and may even offer you a discounted price - but be careful because they can also screw up your travel arrangements.

Just recently I bought a one-way ticket for United Airlines from Washington Dulles to Columbus Ohio. The ticket was only $100 bucks on Orbitz.com, but was $380 on United.com. Naturally, I bought the cheaper ticket.

Here's where the problem came: The day I was supposed to leave, I received a text message from Orbitz saying that my flight had been delayed by 2 hours. When I arrived to the airport later that day, it turned out that my flight had never been delayed. Not only did I miss the last flight of the day, I had to pay to stay in a hotel another night - and they couldn't even get me on the first flight the following day. Eventually, I got home on the 2nd flight out.

Of course, I called Orbitz to tell them about what happened. They denied sending me a text message, but did agree to give me a $50 credit. They said they would do more if I faxed them the original text message that I received.

Once I finally figured out how to do that (yes, there is a way to fax a text message - at least from the iPhone), I called them to plead my case for at least a $200 credit. Of course, they denied it.

Their excuse was that United Airlines originally delayed the flight, but change it back to an on-time status. I'm thinking: "Why didn't you idiots send me another text message?"

Moral of the story: Use online travel agencies to find the best deals, but don't buy from them. Buy directly from the airline. However, if you do insist on buying from the agency and you get a text message from them about your flight status, call the actual airline to double-check.